AI-powered answers that provide accurate, cited responses from your knowledge base.
Pointer processes user questions through a sophisticated workflow designed to maximize accuracy and transparency:
Question analysis
Parses the question to understand what information is needed and what level of detail to provide in the response.
Knowledge retrieval
Uses graph-based connections to search through the knowledge base and find the most relevant documentation and content.
Response generation
Creates an answer that matches the question’s complexity — brief for simple questions, detailed for complex ones. Includes proper formatting and code samples where needed.
Citations
Adds numbered citations throughout the response that link directly to source documents. Citations include preview text on hover.
Uses relationships between knowledge sources to find relevant information and reduce incorrect responses.
Formats responses with appropriate code blocks, lists, and structure based on the content.
Includes numbered citations that link to sources, with preview text on hover.
Adjusts response length and detail based on the complexity of the question.
Pointer handles a wide range of query types:
Answers include numbered citation markers (e.g., [1], [2], [3]) that link directly to the sources used to generate the answer. These markers appear throughout the response text wherever specific information is referenced.
When users hover over citation markers, they see detailed information about the source, including the source title and direct quote from the section that was used to generate the answer.
At the bottom of every answer, users can view:
Only public sources from your knowledge base are cited and linked in responses. Internal or private sources contribute to answer accuracy but maintain their privacy settings.
The effectiveness of Pointer’s answer engine depends heavily on your knowledge base configuration:
The more comprehensive and well-structured your knowledge base, the more accurate and helpful your Answer Engine responses will be. Consider adding multiple perspectives on the same topics to improve coverage.
Pointer provides detailed analytics to help you understand user needs and improve your knowledge base. For more information, see the Analytics section.
Optimize your knowledge base
Ensure comprehensive coverage by including:
Structure information effectively
Organize content for optimal retrieval:
Monitor and improve
Regularly review analytics to:
Maintain source quality
Ensure answer accuracy by:
Answer quality depends on the comprehensiveness and accuracy of your knowledge base. Regularly review and update your sources to maintain optimal performance.
Pointer is easy to set up and requires minimal maintenance. For more information on getting started, view our quickstart guide.
The answer engine feature is available on all plans. To learn more about pricing, see the Pricing page.
