Pricing

Calculate your monthly needs based on your current support volume. Number of support tickets per month * 10 = number of credits you’ll need.

Consider Enterprise if you need unlimited views, advanced security features, or have a large team requiring custom permissions and roles. If you’re interested in the Enterprise plan, contact us.

Billing is project-dependent, not user-dependent. Every project you have will be billed separately, allowing flexibility for teams with multiple products or applications. To change your plan, navigate to the Billing tab of our Settings page.

Upgrades and downgrades take effect at the end of your current monthly billing period. You can adjust your plan as your needs change. To change your plan, navigate to the Billing tab of our Settings page.

We charge overages at 2-3x the base rate per request. You can purchase additional credits last minute to continue using Pointer without interruption.

While we don’t offer a free tier, we do offer a 14-day free trial for all new users for both our Starter and Pro plans.

The terms of all of our plans ask that users keep the Pointer branding in the widget (see our terms for more details). If you need to white label Pointer, it can be offered as an add-on to enterprise plans.