Overview
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Pricing
Your questions about pricing, answered. Still need help? Contact us.
Not yet. We work closely with every customer to make sure Pointer is set up the right way. Book a demo so we can tailor a solution to your product and workflow.
We offer three plans:
- Pro – $150/month
- Growth – $500/month
- Enterprise – Custom pricing for high scale, security needs, and advanced support
Each plan has a different credit limit:
- Pro – 450 credits
- Growth – 1500 credits
- Enterprise – Custom
Credits are calculated as follows:
- 1 credit = 1 message
- 3 credits = 1 guide (usually 3–4 steps)
On the Growth plan, you can mix and match how you use credits across answers and guides.
To calculate which plan is right for you, take your monthly support ticket volume and multiply by 5. This gives you a rough estimate of how many credits you’ll need.
You’ll be able to purchase additional credits as needed. Overages are charged at 2–3x the base rate per request.
Yes — we offer a 14-day free trial for all new accounts.
Billing is based on projects. Each project is billed independently, which works well if you have multiple products or environments using Pointer.
Pointer branding stays visible on Pro and Growth plans. If you need a white-labeled experience, we offer that as an add-on to Enterprise plans.
You can change your plan anytime. Changes take effect at the end of your current billing period.