Common issues and solutions for Pointer integration. Still need help? Contact us.
The Pointer widget isn't loading on my website
If the Pointer widget isn’t appearing, check the following:
1. Verify your project ID
2. Check script placement
<head>
section or before the closing </body>
taghttps://cdn.pointer.so/pointer-sdk@latest/pointer.browser.js
3. Check browser console for errors
4. Verify allowed origins
If none of these steps resolve the issue, contact our support team with your project ID and website URL.
Does Pointer affect my website's loading speed?
Pointer is designed to have minimal impact on your website’s performance:
Performance optimizations:
Best practices:
async
attribute when adding the script tag<body>
tag if performance is criticalIf you’re experiencing performance issues, contact us and we can help optimize the integration for your specific needs.
The widget appears but doesn't respond to questions
If the widget loads but isn’t functioning properly:
1. Check your knowledge base
2. Test with simple questions
3. Review your project settings
4. Browser compatibility
If the issue persists, contact our support team with details about the questions you’re testing and your project configuration.
Custom trigger button isn't working
Widget styling conflicts with my website design
If the Pointer widget is conflicting with your website’s styling:
1. CSS specificity issues
2. Z-index problems
3. Mobile responsiveness
4. Brand customization
For styling conflicts or customization needs, reach out to our team for solutions.
Analytics data isn't showing up
If you’re not seeing analytics data in your dashboard:
1. Wait for data processing
2. Check integration tracking
3. Review data collection settings
4. Time zone and date range
If analytics issues persist, contact our support team for assistance with data tracking.
Integration issues with specific platforms
Platform-specific troubleshooting tips:
WordPress:
Shopify:
theme.liquid
)Single Page Applications (SPAs):
For platform-specific integration help, contact us with details about your platform and any error messages you’re seeing.
How to test the integration before going live
To properly test your Pointer integration:
1. Use staging environment
2. Browser testing
3. Functionality testing