Maintain, optimize, and manage your knowledge base to ensure best performance.
Maintaining an up-to-date knowledge base ensures that Pointer provides accurate, reliable information.
Each knowledge source type requires different maintenance approaches.
Rules affect all AI responses and require careful consideration when updating.
Update rules when company policies or procedures change, core product functionality evolves significantly, communication standards or brand voice updates, or new warnings or important notices need to be added.
When updating rules, consider the impact on all AI responses. Test thoroughly to ensure changes improve rather than confuse the overall user experience.
Files are the easiest source type to update and should be refreshed regularly.
Review files weekly, update after feature releases, conduct quarterly reviews, and update when significant changes occur.
Links are automatically re-scraped weekly. You should monitor link health regularly, verify scraped content accuracy, and remove broken or irrelevant links.
Click the refresh icon next to any link to manually re-scrape its content and update your knowledge base with the latest information. Although we automatically re-scrape links weekly, this is an additional way to ensure your knowledge base is up to date.
Click the magnifying glass icon to discover related links. Pointer analyzes the current link and finds related pages. For example, if you add a link to your website (e.g., https://pointer.so), it will find related pages (e.g., https://pointer.so/pricing).
Add missing context
Identify gaps where users ask follow-up questions frequently, AI responses lack sufficient detail, important background information is missing, or related concepts need better explanation. You can use analytics to identify these gaps.
Eliminate redundancy
Remove or consolidate duplicate information across sources, conflicting instructions or guidelines, outdated content that contradicts current information, and unnecessary complexity in explanations.
Enhance specificity
Make content more actionable by adding step-by-step procedures, including specific examples and use cases, providing exact specifications and requirements, and clarifying ambiguous statements.
Update terminology
Ensure consistency by using current product terminology, maintaining consistent naming conventions, updating deprecated terms or features, and aligning with brand voice guidelines.
Assign team members to maintain specific content areas, establish regular update schedules, track changes, and test updates to ensure quality.
Verify accuracy of new content through fact-checking, ensure consistency with existing information, test AI responses, and maintain backups of critical content.
Always test knowledge base changes before deploying to users. Incorrect information can significantly impact user experience and trust.