Credits

​

Overview

Pointer uses a credit-based system to manage and track usage across different features and operations.

Credits are the primary currency for using Pointer’s features, ensuring fair and transparent usage tracking.

​

Credit costs

1 chat message is equivalent to 1 credit. This is usually for simple question-answer interactions. For example, a question like “What’s the purpose of this function?” would typically be 1 credit.

1 guide is equivalent to 4 credits. This is for more complex questions that require a more detailed explanation. Most guides are usually 4-5 steps, which would typically cost 4 credits. For more complex guides, cost may be higher.

A typical 4-credit guide might look like this:

• User: “How do I create a new project?”
• Guide steps:
  • Step 1: “Navigate to the ‘Projects’ page in the dashboard.”
  • Step 2: “Click on the ‘New Project’ button.”
  • Step 3: “Enter the project name.”
  • Step 4: “Enter the project description.”
  • Step 5: “Click on the ‘Create’ button.”

​

Monthly credits

Pro plan price	Credits per month
$50	500
$100	1,000
$200	2,000
$350	3,500
$700	7,000

Consider our enterprise plan if you need more credits. To learn more, contact us.

​

Emergency credits and overages

If you’re running low on credits or need additional capacity, we offer immediate credit purchases. Typically, we charge 2-3x the normal rate for overages.

​

Additional notes

For all plans, credits reset at the beginning of your billing cycle. However, credits that are purchased separately do not reset.

All credit purchases are processed securely through Stripe. View our billing page for more details.

If you have any questions, contact us.